Police Insure - Privacy Notice
(Part of Advantage Insurance Centres Ltd)
In accordance with the General Data Protection Regulation and
related UK data protection legislation, we are committed to
protecting the confidentiality and security of the information that
you provide to us.
This Privacy Notice is designed to help you understand how we
collect and use your information.
We may collect information from you about other people, for
example, family members who may drive your car or who may be
included on a travel or household insurance policy. If you give us
information about another person, it is your responsibility to
ensure and confirm that:
You have told the individual who we are and how we use personal
information, as set out in this Privacy Policy; and
You have permission from the individual to provide that personal
information to us and for us to use it, as set out in this Privacy
Notice.
If you have any questions or queries about this policy, please
contact us.
Who we are
"Police Insure" (also referred to in this Notice as "we", "us",
or "our") means Police Insure which is a part of Advantage
Insurance Centres Ltd.
How to contact us:
For any questions or concerns relating to this Privacy Policy or
our data protection practices, or to make a subject access or any
other request regarding the information we hold, please contact
us at:
Police Insure
4 - 6 Silver Street,
Bury,
Lancashire,
BL9 0EX
Tel: 0161 762 4416; email: info@policeinsure.co.uk
Website: www.policeinsure.co.uk
Why we need and how we use your personal
information
We only collect, use and store your information where we have
lawful grounds and legitimate business reasons to do so.
We collect, use and store your personal information in order to
fulfil requests for quotes, products and services as part our
insurance broking, claims handling and risk management business. It
may also be used to verify your identity, to administer payments
and to enable us to carry out anti-money laundering and other
financial crime checks where required. If you pay by instalments
your information may also be used to arrange credit.
The use of your data is essential for us to check your identity,
to enable you to enter into an insurance contract and for the
insurance to operate (in the event of a claim, for example). We may
also use it keep our records up to date, to notify you about
changes to our service and to help us in develop new products and
services.
If you do not provide the information required we are unlikely
to be able to arrange your Insurance and may not be able to provide
certain services to you.
We may monitor calls, emails, text messages and other
communications with you. When you contact us, we may keep a record
of that correspondence and any information provided to us during
that or any subsequent communication.
Marketing
We would like to keep you updated about our relevant products
and services by email, SMS and/or telephone. If we intend to use
your data for such purposes or if we intend to disclose your
information to any third party for such purposes, we will only do
so with your consent. Your consent will be obtained specifically at
the appropriate time.
If you have already consented and wish us to stop using your
information for this purpose or any Other purpose, then please
contact us.
Nature of personal information
Personal data is any information that may identify a living
individual.
We collect personal information such as name, contact details,
date of birth, gender, marital status, financial details,
employment details and other personal details depending on the
nature of the insurance and other services we offer.
We may collect, use and store sensitive personal information
such as criminal convictions and medical conditions as necessary in
relation to insurances such as motor, home, travel and health
insurance. This information may be shared with insurers, insurance
product providers and our third-party service providers. Where
necessary, we shall obtain your consent to the processing
of such information.
Sharing information
We will only supply your personal information to other parties
where such a transfer is a necessary part of the activities that we
undertake, where you give us consent or where we are required to do
so by law or regulation (e.g. where the disclosure is necessary for
the purposes of the prevention and/or detection of crime).
As an intermediary we must disclose personal information to
insurance companies, underwritinagencies, business partners and
other parties in order to provide our products and services and to
enable you to enter into insurance contracts. Examples of other
parties include other insurance intermediaries, loss adjusters,
regulatory bodies, legal and accountancy firms involved in the
claims handling process. We may also share your personal
information with fraud prevention agencies such as the Claims and
Underwriting Exchange Register and Motor Insurance Anti-Fraud and
Theft Register. We may pass information relating to your insurance
policy and any incident to the operators of these registers, their
agents and suppliers.
For motor insurance we share it with the Motor Insurance
Database (MID) which may be used to establish whether a driver is
insured to drive a vehicle and/or for preventing or detecting
crime. If you are involved in an accident in the UK or abroad, the
MID may be searched to obtain relevant policy information. You can
find out more at www.mib.org.uk
We may also disclose your information to service providers
engaged to perform services on our behalf. Such service providers
are contractually restricted from using or disclosing the
information we give them except as necessary to perform services on
our behalf or to comply with legal requirements.
We only share your information if we are satisfied that our
partners or suppliers have sufficient measures in place to protect
your information in the same way that we do.
We may also disclose personal information to new owners of our
business in the event that we are subject to a merger or
acquisition. Disclosure may also be made to enable company audits,
regulatory inspections or to investigate a complaint, suspicion of
fraud or a security threat.
We never share your information outside our organisation for
marketing purposes.
You understand that we may disclose the information you provide
to relevant other parties for the purposes described in this
Notice.
Transfer of personal data outside the UK
Certain personal information held on our Information Technology
systems may be transferred across geographical borders in
accordance with applicable law.
By providing us with your information, you consent to the
collection, international transfer, storage, and processing of your
information. These transfers are governed by European Union (EU)
standard contractual clauses or equivalent data transfer agreements
to protect the security and confidentiality of personal
information.
How long we keep information about you
We will keep your information for as long as it is required to
enable us to provide quotations, administer your insurances, offer
renewal and respond to any claims or complaints (which may arise
after the period of insurance has expired). This will usually be a
minimum period of seven years or otherwise as determined by law or
regulation. Once we decide that we no longer need your information
it will be securely and confidentially destroyed.
Your data protection rights
You have certain legal rights under UK data protection law and
regulations, summarised as follows:
The right to be informed about our data
processing activities, including through Privacy Notices such as
this.
The right of access to the personal information
we hold about you. To request a copy of this information you must
make a subject access request in writing to us.
The right of rectification. You may ask us to
correct any inaccurate or incomplete data within one month.
The right to erasure and to restrict
processing. You have the right to have your personal data
erased and to prevent processing except where we have a legal
obligation to process your personal information. You should bear in
mind that by exercising this right you may hinder or prevent our
ability to provide products and services.
The right to data portability. On your request,
we will provide you with your personal data in a structured
format.
The right to object. You have particular rights
in relation to automated decision making and profiling to reduce
the risk that a potentially damaging decision is taken without
human intervention. You can object to your personal data being used
for profiling, direct marketing or research purposes.
If you want to invoke any of these rights, please write to
us:
Police Insure, 4-6 Silver Street, Bury, Lancs, BL9 0EX or
email:
info@policeinsure.co.uk
Withdrawal of consent
Where you have provided your specific consent to the use of
personal data, you may withdraw that consent by contacting us:
Police Insure
4-6 Silver Street,
Bury,
Lancs,
BL9 0EX
Tel: 0161 762 4416; email: info@policeinsure.co.uk
How to make a complaint
If you wish to make a complaint about how we hold or use your
data, please contact us:
Police Insure
4-6 Silver Street,
Bury,
Lancs,
BL9 0EX
Tel: 0161 762 4416; email: info@policeinsure.co.uk
If you are dissatisfied with how we deal with your
complaint, you may contact the Information Commissioner's
Office:
The Information Commissioner Wycliffe House Water Lane Wilmslow
Cheshire, SK9 5AF; Phone: 08456 30 60 60 Website: www.ico.gov.uk
Information from other sources
We may use legal public sources such as the electoral roll and
other third-party sources such as credit reference agencies to
obtain information about you, for example to verify your identity
or check your credit history.
We also obtain information about you from credit reference
agencies and similar third parties. Some personal information may
be provided to us by third parties such as insurance companies,
other insurance intermediaries and motor vehicle licensing
authorities. In some cases you will have previously submitted your
personal information to them and given them approval to pass this
information on for certain purposes.
Such information will only be obtained from reputable sources
which operate in accordance with the General Data Protection
Regulation.
We and/or other parties may use your information for purposes
such as statistical and trend research and analysis which may
include computerised processes which profile you. Automatic
profiling helps us understand, predict and forecast customer
preferences and to improve the products and services we offer and
to assess which products might be most suitable for you.
We may amend this Privacy Policy from time to time for example,
to keep it up to date or to comply with legal requirements. The
latest version of this policy can be found
at www.policeinsure.co.uk.